2020 InsurTech Award Winners

by Industry News & Company UpdatesInsurTech Award

We’re excited to share the results of the 2020 InsurTech Award presented by ePayPolicy. A record-shattering 165 agencies entered, representing a diversity of agency sizes and locations.

Each entrant received an ITA (InsurTech Adoption) score report. ITA scores assess the use of technology in six specific areas: sales, marketing, team collaboration, client experience, customer support, and agency management.

Congratulations to our 2020 top scorers. These agencies truly exemplify the spirit of the award through innovative use of technology across agency functions. 

Meet Our 2020 Runner Ups

Insurance Brokers of Arizona, Gilbert, AZ

Insurance Brokers of Arizona was founded in 2005 by Cameron Brown. After 12 years of operating the agency “traditionally,” Cameron recognized multiple opportunities to modernize. Technology solutions help his team and his clients, making for a better experience for everyone. Cameron’s advice on technology adoption: “Start with your biggest pain point, find a solution that works for you, and implement it. Then move to the next pain point and keep going.”

ElmSure Insurance, New York, NY

ElmSure specializes in serving real estate investors, offering tailored risk mitigation solutions for properties at all stages of construction and occupancy. Spokesperson Lipi Raghunathan commented, “Building technology and processes take time, but as long as the organizational foundation is sound, it’s worth it to create these automated systems.” ElmSure views technology as increasingly essential as agents, staff, and clients balance working remotely and in person.

Portal Insurance, Mobile, AL

Bradley Flowers founded Portal Insurance in 2019 with a mission to make insurance more customer-centric. He suggests there are a lot of ‘shiny objects’ out there, and it’s easy to get distracted. Bradley’s threefold test for new technology:

  1. Does it integrate well with our other tech? Don’t buy systems that add work to your tech stack. 
  2. Who owns this technology? He prefers someone who is “indie all the way.” 
  3. Does this tech make it easier for my end consumer to do business with me? If the answer is not a resounding “yes,” don’t buy it. 

… and Our 2020 Grand Prize Winner:

CalNonprofits Insurance Services, Capitola, CA

This women-led, nonprofit brokerage helps nonprofits throughout California navigate the insurance market. When they hired Colleen Lazanich as CEO four years ago, little did they know they were getting a self-described insurance geek, techie, data lover, and avid benchmarker. In four short years, Colleen has replaced every piece of hardware and software used by her team.

Calnonprofits had been operating like so many nonprofit organizations: way behind the technology curve. They purchased their computers at a recycling center. Virtually everything was done manually. 

Colleen views integration with the AMS as the only way to have “one true source of data, one source of truth.” Replacing their management system was one of her first priorities. Many integrations and automation followed.

  1. As it happens, the new management system provider had just released a sales management application, which has been a boon to CalNonprofits’ agents. 
  2. CalNonprofits was using a tool that digitizes the insurance application and renewal process. Soon, that application provider was bought by the new AMS provider.
  3. Other key technology upgrades include:
    • A new enrollment platform
    • An automated ticketing process (not currently integrated with the AMS)
    • Replacing a well-known email marketing vendor. CalNonprofits recently purchased a new marketing automation system offered by … their AMS provider.
    • Digital payment processing. CalNonprofits was in a beta test through one of their technology vendors. That product never made it to production but led Colleen and her team to ePayPolicy.

Says Colleen, “Being paperless has greatly improved us.” She is proud that her team has embraced so much automation in such a short time. One such change is a team collaboration/project management solution replacement in 2018. The new system is “intuitively organized and really ramped up productivity.” Because of that—and the other internal and client-facing automation—CalNonprofits was able to pivot to remote work in a single day when the COVID pandemic hit.

Colleen Lazanich says she entered the InsurTech Award competition specifically to get the ITA score report. Her team is thrilled to be recognized. But as long as there are new areas to automate, new technology solutions to integrate, CalNonprofits will continue to pursue them—and seek to better their 2020 ITA score in future years.

Once again, thank you to our 165 entrants. Congratulations to CalNonprofits, and to runners-up Portal Insurance, Insurance Brokers of Arizona, and ElmSure.

If you’d like to be notified of our 2021 call for entries, follow us on Facebook and stay up to date on all things InsurTech.

Automating Your Agency Management

by InsurTech Award

Article 6 in a 6-part series

Agency Management is the last InsurTech category in our six-part series. We hope you have enjoyed learning about the strategies for investing in InsurTech and are getting ready to enter the 2020 InsurTech Award.

What is Agency Management?

An insurance agency management system (AMS) organizes all aspects of your agency’s book of business and increases operational efficiency. AMS automates the back office, carrier-facing and client-facing functions that agencies need to succeed.  

Why It’s Important to Use These Tools

As independent insurance agencies embrace InsurTech solutions, it makes sense to start with the most primary functions first. AMS typically perform insurance-specific functions that drive and support sales. These include:

  • Policy management
  • Claims management
  • Payment processing
  • Accounting
  • Commissions
  • Invoicing 

Once you get comfortable with your AMS, you can integrate function-specific apps and portals to manage allied functions such as team collaboration, customer support, payment processing, and more.  

As one AMS provider explains it, “Your AMS is the best employee you’ll ever hire.” This star “employee” gets work done faster and more accurately, freeing your agents and staff for more high-ROI activities, such as interacting with clients.

Agency Management Tools

Following are some of the tasks you can automate. We’ve also included some solution vendors as examples. Our list is not intended to be exhaustive of all the options out there, nor does ePayPolicy endorse or prefer one vendor over another.

Automate Key Agency Functions

These multifaceted systems are designed to make agencies look good because they’re built for efficiency. AMS companies Applied Systems and Vertafore are perhaps the most widely  known AMS solution providers. Both offer a variety of system options and features. Innovators like Hawksoft, Veruna, and NowCerts are carving out their own niches and earning accolades, as they build in more functionality and run on popular platforms like Salesforce.

Integrations

An AMS provides a central hub for specialized integration tools that increase sales and marketing, team collaboration, client support, and engagement with both clients and carriers. As you explore which capabilities you want to add to your technology stack (e.g., sales, chatbox, CRM, payment processing) start with your existing AMS provider or the provider(s) you’re evaluating. Different agency management systems integrate with particular vendors’ apps, and they’re usually featured on the AMS company’s website. That’s your assurance that:

  • You’re seeing a pre-vetted list of preferred integrations partners
  • The partner vendors listed will easily integrate with their AMS

Thinking Ahead

The right AMS for your agency is out there, whether you write P&C or life and health policies, are large or small, InsurTech-savvy or just starting your automation journey. Agency Management Systems are foundational, customizable, and easy to set up and use. With or without any add-on to automation tools, the AMS enables your whole team to work smarter, not harder. 

Where Does Your Agency Stand?

Find out! ePayPolicy’s annual 2020 InsurTech Award is now open for entries. Top scorers will get cash and other awesome prizes. All entrants receive their InsurTech adoption score, along with valuable feedback. Enter today and find out how your agency stacks up against others (and how you’ve improved over time, if you’ve entered before). Judges even offer tips on specific ways to leverage automation for:

  1. Sales
    2. Marketing
    3. Team Collaboration
    4. Client Experience
    5. Customer Support
    6.Agency Management Systems

Our 6-part series covers all of these InsurTech solution categories. We invite you to explore them all.

Automating Your Customer Support

by InsurTech Award

Article 5 in a 6-part series

Customer support automation is one of six primary categories we recommend independent insurance agencies invest in to build out their InsurTech strategy in 2020.

What is Customer Support?

Customer support tools engage clients and prospects through virtual assistance, enhanced personal interaction and multi-channel communication.

Why It’s Important to Use These Tools

Insurance is a service business. You want to help prospects and clients efficiently, while not burdening your staff needlessly.  Enter, automated customer support (ACX). ACX tools do two important things:

  1. They facilitate client communication, AND
  2. Allow you to help prospects and clients at scale without increasing staff count.

The New Model of Customer Support

Gone are the days when client support meant fielding calls or in-person visits during business hours. Clients have questions at all hours and expect instant answers. They access your agency via your website, text, mobile phone, even social media.

Today, customer support means engaging with your clients when, where and how they choose. The results are happier, empowered clients and happier, less stressed agents and staff.

Customer Support Tools

Here are some of the major work tasks you can automate. We’ve included representative solutions vendors as well. These are just examples. Our list is not intended to be exhaustive of all the options out there, nor does ePayPolicy endorse or prefer one vendor over another.

Live Chat

Live chat is like having a fully staffed customer service department. One live chat agent can handle multiple inquiries, while other employees attend to other business. And research shows customers are more satisfied with live chat than phone or email support. Companies like Zendesk,  Podium,  and Intercom help your agency:

  • Engage people via websites, mobile, or social media — even before they ask a question
  • Build credibility and trust with clients and prospects through personalized and non-intrusive interaction
  • Track who’s using the service and how, including who’s asking to chat with “Sales” or “Support”
Self-Service

Save staff from answering the same questions over and over. A good first step is to add a Frequently Asked Questions (FAQ) section to your website. FAQs:

  • Encourage prospects and clients to find their own answers
  • Cut down on the number of inquiries staff must handle

AI-powered chatbots are also a useful tool for self-service customer support. Chatbots use sophisticated natural language processing to simulate a human interaction. Vendors such as ChatBot, LivePerson, ada, and Bold360 make it easy to:

  • Tailor a ready-to-go bot template to industry-specific use cases
  • Assure that each inquiry triggers the right bot response
  • Engage your visitors with a seamless, conversational experience
Phone Service

Today’s virtual (internet-based) platforms bring multiple communication channels together. VoIp phone service providers such as RingCentral, Grasshopper, Nextiva, and Ooma amp up your business interactions. You and your staff can present a consistent business brand as you:

  • Conduct business via phone call, text message, or high-quality video session
  • Serve clients with greater ease and reliability
  • Do it all from your preferred device, anywhere you happen to be

Thinking Ahead

Your clients are quickly becoming used to automated support from other vendors and service providers. Adopting customer support solutions such as Live Chat, Self-Service and VoIP Phone Service shows clients you’re modern, highly responsive, and communication savvy for their convenience.

Where Does Your Agency Stand?

Find out! The InsurTech Award presented by ePayPolicy is now open for entries. Top scorers will get cash and other awesome prizes. All entrants receive their InsurTech adoption score, along with valuable feedback. Enter today and find out how your agency stacks up against others (and how you’ve improved over time, if you’ve entered before). Judges even offer tips on specific ways to leverage automation for:

  1. Sales
  2. Marketing
  3. Team Collaboration
  4. Client Experience
  5. Customer Support
  6. Agency Management Systems

Our 6-part series covers all of these InsurTech solution categories. We invite you to explore them all.

Automating the Client Experience

by InsurTech Award
Article 4 in a 6-part series

Client Experience is one of six primary categories we recommend independent insurance agencies invest in to build out their InsurTech strategy in 2020.

What Is Client Experience?

Client experience is anything that gives your clients ease and comfort when doing business with you. 

Why It’s Important to Use These Tools

You’ve worked hard to build an agency your clients trust.  But in today’s digital world, more business is conducted virtually for buyer convenience. This presents opportunities for you to “up your game” and delight clients in new, tech-enhanced ways. 

The Importance of Client Experience

The agent/client relationship can never be replaced. However, today that relationship extends beyond personal interactions. It encompasses every single touchpoint a prospect or client has with your agency.

InsurTech both guides and reflects this trend. Technology that supports responsive service and puts clients at ease is a good thing. It also gives you greater control of your brand. 

Client Experience Automation Tools

Here are some of the major work tasks you can automate, and we’ve included representative solutions vendors as well. These are just examples. Our list is not intended to be exhaustive of all the options out there, nor does ePayPolicy endorse or prefer one vendor over another.*

Payment Gateways 

Today’s shoppers expect convenient, cashless payment options.  Most payment gateways, PayPal and Apple Pay, for example, are industry agnostic. These services let consumers:

  • Make purchases via mobile device or computer
  • Be assured of payment security
  • Send or receive money instantly

Other portals (e.g., ePayPolicy)* are designed specifically for the insurance industry. They:

  • Offer check-free payment convenience while speeding up agency receivables
  • Handle the unique fiduciary and compliance requirements of the insurance industry
  • Integrate into your Account Management System
Website

People access websites on computers, laptops, tablets, and phones. They use browsers like Chrome, Microsoft Edge, and Safari. You:

  • Do want to provide a seamless experience on your website across all devices
  • Don’t want anyone to have to switch devices to visit your site

Likewise, you want your website to offer fresh, accurate and useful information. Web building platforms like Wix and WordPress:

  • Let you be your own web designer (no coding needed)
  • Make updating content a breeze
  • Give you control over the user experience (UX) of your site
Data Security 

Security threats are getting more aggressive. Give everyone peace of mind that all of their PII (Personally Identifiable Information), financial records, passwords, devices and applications are safe and secure. 

McAfee, Duo Security, LastPass, and IBM Security are just a few of the powerful data security platforms you can choose to:

  • Protect your agency
  • Protect your staff
  • Protect your clients
Client Onboarding

Once you bring on a new client it’s now time to create a successful onboarding strategy. This can be anything from a dedicated landing page highlighting how to “Get Started” to setting up automated email drips to keep your new clients engaged. Remember at the end of any good onboarding strategy is the request for a review. Although this seems slightly awkward it’s the most beneficial thing a new client can offer your agency. There are services out there like Rocket Referrals that have this down to a science. Those referral platforms help you:

  • Simplify and automate client communications (e.g., personalized notes)
  • Stand out online (rank higher with search engines, get more reviews)
  • Track your performance and act on client insights
Integration Portals (client-facing)

This six-part series covers both agency-facing and client-facing integration portals. These are a few examples related to Client Experience. 

Customer support integrations enhance:

  • Client communication
  • Client engagement
  • Client satisfaction

And Sales and Marketing don’t stop when you ink a contract. You have ongoing opportunities to stay connected, keep learning about your clients, and build loyalty (including client referrals).

Thinking Ahead

There are many functions that individually and collectively work to create the client experience. Whether that experience is good or bad is determined by the tech solutions you have in place. The Client Experience tools mentioned above are designed to enhance client satisfaction. Enhancing internal satisfaction is just another InsurTech bonus!

Where Does Your Agency Stand?

Find out! The InsurTech Award presented by ePayPolicy is now open for entries. Top scorers will get cash and other awesome prizes. All entrants receive their InsurTech adoption score, along with valuable feedback. Enter today and find out how your agency stacks up against others (and how you’ve improved over time, if you’ve entered before):

  1. Sales
    2. Marketing
    3. Team Collaboration
    4. Client Experience
    5. Customer Support
    6. Agency Management Systems

Our 6-part series covers all of these InsurTech solution categories. We invite you to explore them all.

Automating Your Team Collaboration

by InsurTech Award
Article 3 in a 6-part series

Team Collaboration  is one of six primary categories we recommend independent insurance agencies invest in to build out their InsurTech strategy in 2020.

What Is Team Collaboration?

Technology to keep your team organized and productive, using tools that allow you to message, meet virtually, share projects, and more. It’s often billed as a subcategory under the general heading “project management software.”

Why It’s Important to Use These Tools

Collaboration is essential for agencies of any size. You cannot do your job without the cooperation of multiple parties inside—and even outside—the agency.

Team collaboration software improves speed, efficiency and accuracy of teamwork. Sure, agencies will continue to use email and in-person communication, but why not take advantage of new tools that make it even easier to work together?

The New Importance of  Virtual Work

As we have all learned from the Coronavirus crisis, virtual and remote work heightens the need for collaborative technology. Even before the current situation, the trend toward technology-enhanced teamwork was clear. With mobile technology, agents and staff can log in and perform their work remotely. Imagine how efficient and effective your entire  team could be with a full suite of collaboration tools in place! And honestly, we don’t need a crisis to make these changes; better collaboration means better business, every day. 

Team Collaboration Tools

What follows are some of the major work tasks you can automate, including some solution vendors as examples. Our list is not intended to be exhaustive of all the options out there, nor does ePayPolicy endorse or prefer one vendor over another. 

Messaging

Communication is key to working effectively with your team. If you’re primarily using email, you might encounter some challenges that tools like Slack, Microsoft Teams, or Skype for Business could solve. These tools allow you to:

  • Save time by communicating instantly with coworkers
  • Stay harmonized by sharing files and ideas in a centralized location
  • Be in-the-know about teammates with status updates (“out for lunch,” “in a meeting,” “at home sick”)
Virtual Work / Video Meetings

It was not uncommon to work from home prior to the pandemic. Some days it’s a necessity—maybe you have a sick child at home, or you’re waiting on a maintenance fix—but meetings still need to take place. Having tools like GoToMeeting, Zoom, or Google Hangouts can allow you to:

  • Meet with multiple people in an organized manner
  • Simplify meetings with people outside of the office
  • Share screens with participants to show current progress on projects
Task Management

You might have your own way of keeping track of individual projects, but there are situations where your whole team is working together on one project. How do you keep track of everyone’s responsibilities? Task management tools like Asana, Trello, and Basecamp help teams:

  • Keep track of projects in a centralized place
  • Send reminders to themselves as well as other team members
  • Assign tasks and create checklists to stay organized

Thinking Ahead

Having team collaboration solutions in place is vital for a flexible, cohesive and powerful team. Technology developed for Messaging, Virtual Meetings and Task Management will make your team feel connected and empowered both inside and outside the office.

Where Does Your Agency Stand?

Find out! The InsurTech Award presented by ePayPolicy is now open for entries. Top scorers will get cash and other awesome prizes. All entrants receive their InsurTech adoption score, along with valuable feedback. Enter today and find out how your agency stacks up against others (and how you’ve improved over time, if you’ve entered before). Judges even offer tips on specific ways to leverage automation for:

  1. Sales
    2. Marketing
    3. Team Collaboration
    4. Client Experience
    5. Customer Support
    6. Agency Management Systems

Our 6-part series covers all of these InsurTech solution categories. We invite you to explore them all.

Automating Your Marketing & Branding

by InsurTech Award
Article 2 in a 6-part series

Marketing Automation is one of six primary categories we recommend independent insurance agencies invest in to build out their InsurTech strategy in 2020.

What Is Marketing Automation?

Generate qualified leads, craft personalized buying journeys, and interact with contacts from top to bottom of the funnel with powerful marketing tools that allow your team to work smarter not harder.

Why It’s Important to Use These Tools

Marketing is critical to feeding your sales team and keeping loyal clients in the fold. But that means connecting with prospects and clients where they live— increasingly, online.

Marketing in the Digital Age

Online is where the action is—and if you’re not engaging there, your competition is.
If you are doing some digital marketing already, that’s great. Now think about what you could do even better—or finally start doing—with these labor-saving tools.

Marketing Automation Tools

Here are some of the major tasks and functions you can automate. We’ve included representative solutions vendors as well. These are just examples. Our list is not intended to be exhaustive of all the options out there, nor does ePayPolicy endorse or prefer one vendor over another.

Email Automation

Email is a versatile way to stay engaged with prospects and clients alike. But it requires time and skills you may not have on staff. Today, managing email campaigns has never been easier or more affordable, with software from  HubSpot, MailChimp and Marketo, to name a few.

Email automation tools enable you to:
  • Customize templates to your brand and target campaigns by audience segment or their actions
  • Schedule and deploy your campaign during prime time and track essential metrics and KPIs
  • Split test different elements to continue improving your campaign outcomes

Social Media Presence

Yes! Businesses do need to be on social media. People expect to find you there. Each site has its own niche, but it’s important to have a presence on all of them:

  • LinkedIn is a professional (business) networking site
  • Twitter centers around real-time global conversations and timely trends
  • Facebook is a multifaceted social networking site with the emphasis on “social”
  • Instagram is a popular photo and video sharing site owned by Facebook
  • Pinterest is a photo sharing site dedicated to visual inspiration
Social Media Management

Your social media visibility is only as good as your last post. Luckily, Social Media Management (SMM) tools do the heavy lifting for you. SMM software from  Sprout Social, HubSpot, Hootsuite and the like allow you to:

  • Schedule social posts when the right people will see them
  • Save valuable time by posting for you across all the platforms
  • See every interaction with your mentions
  • Connect with prospects and clients to grow your brand

Digital Advertising

Digital, or pay-per-click (PPC) advertising complements your other online marketing (especially social). You can display brief advertisements, service offerings, video content and more on Google and social media platforms and only pay when someone clicks on your ad. Management software and platforms such as AdHawk, Google Ads, and,AdRoll can:

  • Manage your digital advertising across all platforms
  • Aggregate your data into one dashboard for real-time updates
  • Suggest optimization tips based on viewer response

Thinking Ahead

If this seems like a lot to absorb, you can phase in these Marketing Automation Technologies at your own pace.
Email Marketing,  Social Media Presence, Social Media Management, and  Digital Advertising tools are designed to turbocharge your marketing. With their powerful analytics, you’ll see instantly how each channel is working for your agency.

Where Does Your Agency Stand?

Find out! The InsurTech Award presented by ePayPolicy is now open for entries. Top scorers will get cash and other awesome prizes. All entrants receive their InsurTech adoption score, along with valuable feedback. Enter today and find out how your agency stacks up against others (and how you’ve improved over time, if you’ve entered before). Judges even offer tips on specific ways to leverage automation for:

  1. Sales
    2. Marketing
    3. Team Collaboration
    4. Client Experience
    5. Customer Support
    6. Agency Management Systems

Automating Your Sales Process

by InsurTech Award
Article 1 in a 6-part series

Sales automation is one of six primary categories we recommend independent insurance agencies invest in to build out their InsurTech strategy in 2020.

What Is Sales Automation?

Boost your sales by managing and utilizing relevant information on prospects, leads, and clients. Centralize information and streamline your workflow to increase sales efficiency and productivity.

Why It’s Important to Use These Tools

Sales are about contacts, numbers, and nurturing. Now, more than ever, technology provides you with actionable intelligence about your prospects and clients so you can tailor your engagement, convert more business, and keep happy policyholders coming back for new coverage, as well as renewals.

The Always Essential Role of Sales

There will always be market dips and other times when you’ll need to ramp up quickly or even rebuild your business. Sales automation tools accelerate the sales process, so you can do more in less time.

As you prepare for the US economy to reopen, these tools can make a big difference right now. Not only can you laser focus your prospecting, you can spot opportunities within your own data, and take your client nurturing to new heights.

Sales Automation Solutions To Consider Implementing

Here are some of the functions you can automate. We’ve included representative solutions vendors as well. These are just examples. Our list is not intended to be exhaustive of all the options out there, nor does ePayPolicy endorse or prefer one vendor over another.

CRM

Customer Relationship Management (CRM), also known as Sales Force Automation (SFA), captures every prospect/client interaction in a live record. This includes everything from emails and calls to quotes and renewal notices. Major platforms like Salesforce, Pipedrive and HubSpot let you:

  • Replace multiple tools (or manual tasks) with a convenient, one-stop solution
  • See where to focus efforts and receive alerts when action is needed
  • Sell smarter, close faster, and grow your agency
Meeting Software

You might think of meeting software as a digital “time management assistant” that coordinates your schedule, organizes meetings, and keeps your team on track, wherever they’re working today. Apps (some free!) like Calendly, GoToMeeting and Google Calendar:

  • Alert you about upcoming tasks and appointments
  • Schedule team meetings without the back-and-forth emails
  • Make it easy to attend video meetings remotely via any mobile device (or computer)
Tracking & Analytics

Business Intelligence (BI) solutions let you manage and support business data with analytics, easy-to-understand visuals, and reporting. BI software providers include Tableau, Sisense, Domo, and many more. For insurance agencies, advantages include:

  • Securely connect, combine and manipulate data from multiple sources
  • See key data in real-time across agency functions (sales, marketing, customer support, etc.) to track and plan 
  • Get trusted insights to make decisions faster and more confidently

Thinking Ahead

Who wouldn’t want easy-to-use tools that help you focus, organize, track, and ultimately, boost your sales? With powerful automation technology like CRM Solutions, Meeting Software and Tracking & Analytics (BI), your sales team becomes super productive—and nothing falls through the cracks. 

Where Does Your Agency Stand?

Find out! The InsurTech Award presented by ePayPolicy is now open for entries. Top scorers will get cash and other awesome prizes. All entrants receive their InsurTech adoption score, along with valuable feedback. Enter today and find out how your agency stacks up against others (and how you’ve improved over time, if you’ve entered before). Judges even offer tips on specific ways to leverage automation for:

  1. Sales
    2. Marketing
    3. Team Collaboration
    4. Client Experience
    5. Customer Support
    6. Agency Management Systems

 

Our 6-part series covers all of these InsurTech solution categories. We invite you to explore them all.

Finding The Perfect Payment Processor For Your Agency

by Digital Payment Processing
“It’s not us, it’s you.” Several insurance agents that use large payment processors (operate in multiple verticals) have reported being kicked off their payment processor, with no other explanation than “our product is not a good fit for your industry.” Well, their loss is potentially your gain. We can’t tell you exactly why these companies are rejecting business from the insurance industry. But we have some educated guesses. Even better, we have a solution! First and foremost, the insurance industry is highly regulated and involves a lot of tracking funds for compliance purposes. Some payment processors are designed for straight sales transactions. They simply can’t handle the additional levels of accounting and code compliance the insurance industry demands, in other words, they don’t speak insurance. “Not a good fit” is their way of admitting they’re not set up for a complex, regulation-driven industry like insurance. Here are some likely reasons why they might be rejecting business from insurance agencies:

Insurance Code Mandates and Trust Account Management

Most vendors who use a large multi-vertical payment processor have a simple business model: receive payment in exchange for goods or services provided. It’s straightforward. No fancy accounting required. Think coffee shops, digital storefronts, hotdog guy at the block party. But not the insurance industry. As you know, premium payments in some states are subject to insurance code regulations. When you receive premiums you are operating in a “fiduciary” capacity. You are not the “owner” of the premiums paid but are acting as a fiduciary of those funds.  As such, you must keep premiums in separate trust accounts that are segregated from the agency’s business operating funds. This is to protect premium funds from agency creditors. And you can’t take them out of the trust account without proper documentation of the commission earned and an audit trail, either. Truth be told, general payment processors are not set up for this level of sophistication. Volume, yes. Sophisticated accounting, no. Trust account (TA) management is a huge responsibility with potentially heavy consequences. You need a payment processor that understands the “ins and outs” — which, for insurance agents, involves more than simply depositing money from the client into your agency account, or even passing it directly through to the carrier! Terms like net funding and premium funds should sound familiar. 

State Compliance and Regulations 

Each state has its own set of regulations for selling insurance. The requirements in Ohio may be different from those in New York, California or Florida. That’s one reason why the trusted choice / BIG I associations are so valuable. They keep you on track to maintain compliance with any and all state-specific mandates. Needless to say, the big global payment processing companies are not operating at this micro (state regulations) level.  But you are. And so are we at ePayPolicy. We maintain close relationships with the Big I / Trusted Choice state insurance associations nationwide and are in the process of getting all 50 states endorsements. Their stamp of approval is their way of saying, “This vendor gets it. We trust them. You should, too.”

An insurance Industry-Specific Solution

I’ve kind of hinted at the solution in the “issues/problems with general payment processors” sections above. Yes.  I am talking about ePayPolicy — the insurance payment processing platform built specifically for independent insurance agents. We are not a general-purpose payment processor. We are a payment processor that was built by insurance professionals for insurance. We work exclusively with and for the insurance industry. By focusing on your business needs, as well as the highly regulated nature of insurance, we have created an ecosystem that streamlines your operations while ensuring compliance across the board. Check out ePayPolicy. We make collecting credit card and ACH payments as easy as possible and to get started takes only 5 minutes. 

Paradiso Presents: Now Playing In A City Near You

by Industry News & Company Updates

“The only way to get better is to surround yourself with better people.” Since that quote is attributed to ‘Anonymous’ I feel justified in adding “… and better practices and better technologies.”  There. Now it’s relevant to our industry. 

You may already know that ePayPolicy is about constant improvement. We’re always looking to discover and hang out with people who can make us smarter. And we never (ok, very very rarely) miss an opportunity to share what we’ve learned, so you can become smarter, too.

A perfect example is Chris Paradiso. Chris is pretty well known in insurance marketing. ePayPolicy is proud to associate our company with Chris and his Paradiso Presents events. Not surprisingly, Chris jams this two-day, hands-on marketing workshop with marketing topics you’ve likely read about here once or twice — or about 50 zillion times by now. 

But it’s one thing to read ePayPolicy blog posts that suggest, “The agent of the future should embrace branding and take full advantage of digital technology and social media to engage with clients and prospects.” It’s quite another to spend two intense days learning not just why you should do this, but how. Chris shares the latest insurance marketing best practices — point by point and step by step. Participants leave with practical, deployable action items they can actually implement.

Paradiso Presents workshops are geared for agency owners and marketing specialists. Whether you’re a complete neophyte or fairly marketing savvy, you’re sure to learn something useful. You owe it to yourself to experience Paradiso Presents. 

Now here’s the thing. This is an ongoing series, but there are only two left in 2019. By the time you read this, the Chicago Area event will be in full swing (September 16-17). Realistically, it will probably be over, as we’ll be busy schmoozing at the workshop and won’t get this posted till later in the month. But there’s another opportunity coming up fast: Paradiso Presents Northern California (Walnut Creek), October 16-17. Not convenient? Not enough time to get out to the West Coast? Watch the upcoming events page for Chris’ 2020 schedule, coming to a city near or near(ish) to you. Trust me, it’s worth the trip.

Of course, we’re not just passive Paradiso cheerleaders. As sponsors we’re right in the room, listening and learning with the attendees.  We also get to do a brief presentation on digital payment processing. We break down the real cost of writing checks and share data on the four credit cards most preferred by policyholders — among other fun facts. 

We look forward to seeing you at an upcoming Paradiso Presents event and getting smarter together.

And speaking of smart business, you have until October 4 to apply for the 2019 InsurTech Award. Check out the criteria and submit your application here: https://insurtechaward.com. Don’t worry if you’re just starting out in InsurTech. You may not win the grand prize this year, but you’ll definitely get valuable feedback and insights, like where you rank along the Insurance Technology Adoption (ITA) continuum and solid ideas for improvement. 

ePayPolicy Integrates with Vertafore’s AMS360

by Industry News & Company Updates

AUSTIN, TX – July 23, 2019 –  ePayPolicy, a Vertafore Orange Partner, today announced it is adding payment processing capabilities to Vertafore’s AMS360 agency management system and extending its integrations into five Vertafore management systems.

ePayPolicy supports independent insurance agency efficiency and superior customer experiences by enabling agencies to accept payment via credit card or ACH instead of check.
“It makes paying for insurance like paying for most any other purchase in today’s digital environment — instant and easy,” explained Milan Malkani, ePayPolicy co-founder.

AMS360 is Vertafore’s foundational agency management system, designed to help independent agencies to streamline workflows , improve renewals and retention , and drive new business, resulting in improved employee productivity and a superior customer experience.

“ePayPolicy has proven to be an indispensable solution partner. Its team is as avidly customer-centric in its thinking and product delivery as we are at Vertafore,” said Doug Mohr, VP of Industry Relations & Partnerships, Vertafore. “The 6,000+ agency users of our best-in-class AMS360 system now have best-in-class payment processing capabilities. This partnership is truly customer service at its technology-driven best.”

ePayPolicy shows the exact balances due. Once payments are made, activities and suspenses are created automatically within AMS360. Users will also benefit from easy on-boarding, quick setup, clean accounting and a fast, one-to-two-day go-live timeline.

“Our valued relationship with Vertafore just got deeper and stronger,” added Malkani. “Integration with such a powerhouse system as AMS360 exponentially increases our exposure within the independent agency market.  More important, it offers thousands more independent agents and brokers the ability to modernize the way they accept insurance payments.”

About Vertafore
For over 50 years, Vertafore, the leader in modern insurance technology, has built and supported superior InsurTech solutions to connect every point of the distribution channel. Vertafore agency management, ratings, regulation, compliance, and connectivity products streamline workflows, improve efficiency and drive productivity for more North American insurance professionals than any other provider—including more than 20,000 agencies, over 1,000 carriers and 23 state governments. Through a continual focus on operational excellence, development of innovative solutions, and alignment with key industry partners, Vertafore is leading the way for customers of all sizes by delivering results that make a difference.

For more information about Vertafore visit https://www.vertafore.com

To learn specifically about AMS360 visit  https://www.vertafore.com/products/ams360

About ePayPolicy
ePayPolicy is the simplest way to collect digital insurance payments. Austin, Texas-based ePayPolicy is the nation’s foremost provider of payment processing developed exclusively for independent agencies, brokers/MGAs and premium finance agencies.  The company’s  innovative electronic payment processing portal enables clients to accept credit card or ACH without messy merchant accounts or hidden fees.  ePayPolicy sets up quickly, integrates seamlessly with leading management systems, and is endorsed by independent insurance associations nationwide. To find out more visit https://epaypolicy.com

The company’s annual InsurTech Agency Award recognizes independent insurance agencies/brokerages for leveraging technology to enhance their sales, marketing, and customer service. Details and call for entry are at https://www.insurtechaward.com/

Media Contact:
Seth Nagle, Director of Marketing, ePayPolicy | 512-643-9015 | Seth@epay3.com
Alexea Candreva, SSPR | 719-475-0370 | vertafore@sspr.com