ePayPolicy Earns 2025 G2 Customer Satisfaction Award

by Uncategorized

ePayPolicy has been honored with a 2025 G2 Best Software Award, specifically in the Financial Services category. This recognition highlights ePayPolicy’s commitment to delivering exceptional customer experiences and innovative payment solutions for the insurance industry.

G2 is the world’s largest software marketplace, with over 100 million buyers annually. The award is based on authentic user reviews and data, making this recognition a true reflection of customer satisfaction. ePayPolicy’s achievement underscores its dedication to simplifying payment workflows and empowering insurance professionals with seamless, secure, and efficient payment processing.

“We are incredibly proud to receive this G2 award,” said Mark Engels, CEO at ePayPolicy. “It validates our relentless focus on helping money move efficiently and securely throughout a massive insurance network. We are grateful to our users for their valuable feedback and continued support.”

Key Highlights of ePayPolicy’s Recognition:

  • ePayPolicy’s G2 public ratings specifically call out the platform’s ease of use, top-rated support, and payment processing speed.
  • New feature releases, such as Quotes & Invoices and Finance Connect, offer digitization of manual or non-integrated processes for insurance companies.
  • Many customers called out additional efficiencies unlocked by integrating ePayPolicy with their agency management system (AMS) or accounting software

“ePayPolicy saved our employees tons of time and has given us a central location for electronic payments vs multiple methods to track,” said on G2 reviewer. This time-saving, centralized experience is made possible by ePayPolicy’s platform, which offers a range of features designed to streamline payment processes for insurance carriers, agencies, brokers, and MGAs, including:

  • Online ACH and credit card payment acceptance via custom-branded payment pages
  • Consolidated payments reporting dashboard
  • Integrated premium financing at checkout, with existing PFC business partners
  • Custom API accounting integration and pre-built integrations with over 90% of the most popular industry management systems.
  • Quick and efficient email quote and invoice generation, directly linked to online payment

“This G2 award is a testament to our team’s dedication to our customers,” Engels added. “We’re continuing to enhance our platform and provide the best possible payment experience for the entire insurance industry.”

Making Financing Easy for Insureds

by Product FeaturesUncategorized

“There’s not a week that goes by where we don’t use it.”

That’s what Felix Moesmang, President at Capital Insurance, said when we asked him about his experience with Finance Connect. 

Although Capital has only been using it for a few months, Felix expressed how indispensable the tool is to him as he looks to build his new agency from the ground up in its first year of operations.

“A lot of our customers are interested in financing, but if I just send them the finance agreement in a DocuSign, they’re going to call me immediately with a lot of questions,” Moesmang said. “Finance Connect spells everything out and just makes things easier.”

For the insurance industry, the use of outside financing to help amortize large annual premium payments is nothing new. Premium Finance Companies (“PFCs”) have been working with agencies and brokers for decades to create payment flexibility and additional revenue opportunities. Finance Connect enables insurance companies to offer premium financing options – with their existing premium finance partners – at the point of online payment for their insured customers.

Capital Insurance, through their membership with Agents Alliance, has a relationship with AFCO Direct, one of the leading premium finance companies in the insurance space, and an early integration partner with Finance Connect. 

“Like so many in the insurance vertical, ePayPolicy has been a trusted payment vendor of AFCO,” said Mike Pappas, COO of AFCO. “We share a similar vision of providing insurance agents with leading digital solutions to grow their business and reduce costs associated with collecting premiums while also providing flexible payment options to insureds.”

Traditional “Buy Now, Pay Later” retail checkout options have been estimated to increase conversion rates by 20-30%, as well as increasing cart value by 30-50% (source). But unlike new BNPL entrants, many PFCs have long-standing existing relationships with their partners, and need no justification for the value they bring. 

“Central to the creation of Finance Connect was our intent to preserve existing partnerships with PFCs,” added Engels. “We didn’t want to try and take business from them, or create a marketplace. We want to help both sides work together faster for the convenience of the insured.”

Once a new or renewal policy has been quoted, the financing offer and terms are presented right at the time of payment. Finance Connect uses existing integrations to streamline recurring payments and payment reminders. 

“That transparency is so, so helpful,” said Moesmang. “We like to think it’s simple, because we’re in it every day, but financing can be confusing for the insured. They’re much more comfortable to have it all spelled out in front of them.”

Finance Connect is now available for all existing ePayPolicy companies.

Key Features

  • Allows insurance companies to work with their existing PFC partners
  • Premium financing options are presented at checkout alongside pay-in-full options
  • Simplified financing enrollment and upfront terms for insureds
  • Easily generates consolidated premium finance agreements (PFAs)
  • ePayPolicy is integrated with over 90% of the most popular agency management systems, saving time and manual data entry

New Feature: Quotes and Invoices

by Product FeaturesUncategorized

We’re excited to announce a new feature – Quotes and Invoices!

The traditional quoting and invoicing process often involves many parties, including brokers, carriers, and premium finance companies. While many insurance organizations use agency management systems for invoice generation, others operate out of multiple disconnected technology tools. Some companies utilize generic accounting services like Quickbooks just for invoicing, or send editable Word docs and PDFs.

“Countless agencies have done what most growing companies do – add piecemeal technology as the need arises,” said Josh Peterson, CPO at ePayPolicy. “They often keep using those tools even when they know it’s causing extra work, for lack of options.”

Quotes and Invoices helps insurance companies lead insured payers from quote, to invoice, to online payment. When done efficiently, policies can bind faster, allowing agencies to spend more time on account servicing and new business development.

“We previously used the prefilled payment page,” said Luke Roe of Roe Insurance “Now, we use Quotes & Invoices, because it has the option to set due dates and track open invoices.”

“We’ve enjoyed the ease of use from the client’s perspective. We send them one link, and they can choose to pay in full or finance in one place,” added David Call, founder of Ryan Everet Insurance.

Quotes and Invoices integrates with Finance Connect, allowing eligible ePayPolicy customers to offer premium financing at checkout via a connection to their existing PFC partners.

“We’re looking forward to when our premium finance partner will be integrated,” Roe added. “That will be a big game changer for us.” 

Quotes and Invoices is now available for new and existing ePayPolicy customers.

Quotes and Invoices – Key Features:

  • Receive payment and bind policies faster with a quoting tool designed for insurance
  • Generate custom quotes via an intuitive interface right from the ePayPolicy Dashboard
  • Email delivery of quotes, with direct links to a payment page for fast payment acceptance and professional delivery
  • Add financing option, when applicable, with your existing PFC partners (more info)
  • Historical and searchable database of previously sent invoices

​​Built In Honors ePayPolicy in 2025 Best Places To Work Awards

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Built In today announced that ePayPolicy was honored in its 2025 Best Places To Work Awards. ePayPolicy earned a place among 100 other mid-size companies in the Austin area, for the 4th straight year.

The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S. 

“Awards like this mean so much because you can’t just apply for them. They’re earned,” said ePayPolicy CEO Mark Engels. “We’re building something special, and I’m proud of our entire organization for their contribution in making this an incredible place to work.” 

Built In determines Best Places to Work winners based on an algorithm, using company data about compensation and benefits. To reflect the benefits candidates are searching for more frequently on Built In, the program also weighs criteria like remote and flexible work opportunities, programs for DEI and other cultural offerings. 

ePayPolicy was recently recognized by Gartner Digital Markets as a top digital payments platform, joining other tools like Venmo, PayPal, Stripe and Square, as the only insurance-centric payments platform on the list. 

Here’s what one customer had to say about the benefits of working with ePayPolicy:

“The amount of time we save equals more than 150 hours per year. Not to mention the savings of cc fees charged by the banks and card companies of approximately 5k per year.”

“Being recognized as a Best Place to Work is a testament to these companies’ commitment to building a workplace where individuals and innovation thrive,” said Built In CEO and Founder, Maria Christopoulos Katris. “Congratulations on this well-deserved honor.” 

About BuiltIn’ Best Places to Work

Built In’s annual Best Places to Work program honors companies with the best total rewards packages across the U.S. and in the following tech hubs: Atlanta, Austin, Boston, Chicago, Colorado, Dallas, Houston, Los Angeles, Miami, New York, San Diego, San Francisco, Seattle and Washington DC. Best Places to Work is distinct because its algorithm selects tech companies that build their offerings specifically around what tech professionals value in a workplace.  

About ePayPolicy

ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and PFCs, with secure online payment pages, automated check processing, payables reconciliation and more. 7,500+ insurance companies trust ePayPolicy to handle their payments every day. Learn more: ePayPolicy.com

ePayPolicy Makes Inc. 5000 List for 3rd Straight Year

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Austin, TX Aug 14, 2024 – Inc. magazine announced that ePayPolicy is No. 1639 on its annual Inc. 5000 list, one of the most well-known rankings of the nation’s fastest-growing private companies. The data-driven rankings highlight successful entrepreneurial companies, and has featured companies like Microsoft, Meta, Oracle, Patagonia in previous years. This was both ePayPolicy’s third year to apply and make the list.

“We’re honored to be included among the country’s most dynamic and growing companies once again,” said CEO Mark Engels. “It’s a testament to the value that our products bring to our customers, and the incredible team we have here building them.”

ePayPolicy was built to serve the insurance industry, founded on the belief that payments should be the easiest thing that agencies, brokers, MGAs, premium finance companies and carriers manage. The insurance industry has lagged behind most other verticals when it comes to modern, efficient digital payments and money movement. ePayPolicy’s suite of tools are changing that.

“We’ve made significant investments  over these last 3 years to bring new products and features to our platform, in direct partnership with our customers,” said Engels. “We have more integrated tools than ever before to make their payment processes the simplest thing that they do.”

The company, which began with efficient online payment pages, has since added dozens of integrations into popular management and accounting systems, as well as features like Payables Connect for faster accounting reconciliation, and CheckMate, a modern lockbox solution for insurance companies still managing paper checks.

ePayPolicy’s latest enhancement, Finance Connect allows insurance companies to offer faster access to financing for their insureds, while maintaining existing relationships with their PFC partners.

“We never want to build products in a vacuum, without our customer’s feedback,” said Engels. “More than anything, we’re passionate about making business easier for them. This recognition  affirms that we’re still on the right track.”

About ePayPolicy

ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and PFCs, with secure online payment pages, automated check processing, payables reconciliation and more. 7,500+ insurance companies trust ePayPolicy and their expert, live support team to handle their payments every day. Learn more: ePayPolicy.com

More about Inc. and the Inc. 5000 

The Inc. 5000 class of 2024 represents companies that have driven rapid revenue growth while navigating inflationary pressure, the rising costs of capital, and seemingly intractable hiring challenges. Among this year’s top 500 companies, the average median three-year revenue growth rate is 1,637 percent. In all, this year’s Inc. 5000 companies have added 874,458 jobs to the economy over the past three years.

Methodology

Companies on the 2024 Inc. 5000 are ranked according to percentage revenue growth from 2020 to 2023. To qualify, companies must have been founded and generating revenue by March 31, 2020. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2023. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2020 is $100,000; the minimum for 2023 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Growth rates used to determine company rankings were calculated to four decimal places.

How Broker RK Tongue Uses Finance Connect

by Client Spotlight Series
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Insurance brokers are finding innovative ways to boost efficiency and client satisfaction in an industry where every percentage point of margin can mean the difference between profitability or missing revenue goals.

RK Tongue has significantly streamlined its operations by leveraging Buy Now, Pay Later (BNPL) services and integrating advanced payment solutions. 

Why Buy Now, Pay Later for Insurance Premiums?

The Buy Now, Pay Later (BNPL) model, originally popularized in retail, is now making significant inroads into the insurance sector. This innovative payment solution offers several compelling benefits for managing insurance premiums, making it an attractive option for many policyholders.

  • Convenience: With 45% of users choosing BNPL for its ease of payment, it simplifies the process of managing insurance premiums by breaking them into smaller, more manageable installments.

  • Adaptability: 44% of BNPL users appreciate the flexibility it offers. This flexibility is particularly beneficial for insurance premiums, allowing policyholders to align payments with their cash flow and financial planning.

  • Cost-Effectiveness: BNPL services often come with lower interest rates compared to traditional credit options. With 36% of users favoring BNPL for this reason, policyholders can benefit from more affordable financing options for their insurance needs.

  • Accessibility: The straightforward approval process of BNPL services appeals to 33% of users. This ease of access means more people can secure the insurance coverage they need without the stringent requirements of traditional financing.

Embracing Digital Payments for Insurance

RK Tongue has a history of embracing digital payment solutions to enhance operational efficiency and client satisfaction. The company’s journey with digital payments began during the Covid-19 pandemic, prompting a reevaluation of policies and procedures to adapt to the rapidly changing digital landscape.

RK Tongue started working with ePayPolicy as part of a strategy to streamline processes and increase efficiency. This transition allowed the company to make payment procedures more compatible with the new digital environment that emerged during the pandemic. 

RK Tongue’s decision to implement Finance Connect was driven by the dual goals of enhancing client experience and increasing internal efficiencies. 

“We were extremely interested in adopting Finance Connect for both internal and external reasons,” said Sarah Goldbach, Director of Operations at RK Tongue. “We are finding that more and more of our clients appreciate the ability to handle their payments and paperwork in more of a self-service function at their own discretion. By implementing Finance Connect, clients can choose their payment option or choose to finance at their own discretion.”

What Concerns Did They Have Implementing Finance Connect?

Initially, RK Tongue had concerns regarding the accuracy and seamlessness of data mapping from their agency management system to ePay. Ensuring that client agreements would correctly reflect all necessary information was crucial to maintaining high standards of service. However, these concerns were addressed through careful planning and testing, ensuring a smooth transition to the new system.

The existing integration between AMS360 and ePay was a major factor in the decision to implement Finance Connect. This integration ensured that clients could continue to finance as usual while significantly improving internal efficiencies. By leveraging this integration, RK Tongue was able to streamline the renewal billing process, eliminating the need for manual finance agreement quotes and reducing the steps involved in managing client payments. This not only enhanced operational workflow but also provided clients with a more efficient and user-friendly payment experience.

Results of Finance Connect Implementation

The implementation of Finance Connect at RK Tongue has yielded significant positive results, enhancing both operational efficiency and client satisfaction. Since the transition, the company has experienced a substantial improvement in its renewal billing process, particularly during the busiest seasons.

“Changing over to Finance Connect via ePay has allowed for a large lift in our efficiencies just in time for our heavy season where we tend to fall behind our billing goals,” said Goldbach. “This was a game changer for our billing team to manage our volume without the need to add any staff or support where in the past we have usually needed to pull in extra resources.”

To read more about RK Tongue’s Finance Connect experience, read the full case study here.

About RK Tongue

R.K. Tongue is an insurance broker that has been serving the Baltimore area since 1911.  We are a full service broker that specializes in complex risk profiles, especially in professional and management liability for healthcare, professional services, tech, government contracting, and nonprofits.  In addition to P&C, we also provide L&H products that go beyond typical benefits distribution.  We partner with certain groups within the federal, state, and municipal employee sector to provide voluntary benefits through payroll deduction.   We strive to be a trusted advisor to our clients to educate and empower them to make the right decisions to protect their businesses or families.

About ePayPolicy

ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and PFCs, with secure online payment pages, automated check processing, payables reconciliation and more. ePayPolicy is built for integration with the insurance industry’s most popular systems, and 8,000+ insurance companies trust ePayPolicy and their expert, live support team to handle their payments every day.

Gartner Recognizes ePayPolicy as 2024 Payments Category Leader

by Industry News & Company Updates

ePayPolicy has been recognized as a top-rated payments platform in 2024 reports from Gartner Digital Markets, receiving accolades on Capterra’s Shortlist, SoftwareAdvice’s FrontRunners, and GetApp’s Category Leaders, based on customer reviews. ePayPolicy joins other popular tools like Venmo, PayPal, Stripe and Square, as the only insurance-centric payments platform on the list. 

Gartner Digital Markets evaluates products using various criteria: user ratings and popularity for Capterra’s Shortlist, usability and customer satisfaction for SoftwareAdvice’s FrontRunners, and ease of use, value, functionality, customer support, and recommendation likelihood for GetApp’s Category Leaders. With a 4.9/5 user rating, ePayPolicy was also the highest customer-rated member of the list. 

Here’s what one customer had to say about the speed and savings ePayPolicy helped provide:

“The amount of time we save equals more than 150 hours per year. Not to mention the savings of cc fees charged by the banks and card companies of approximately 5k per year.”

“We’re extremely honored to earn our place on the list among so many great companies,” said ePayPolicy CEO Mark Engels. “We want to make payments the easiest thing that insurance companies do, and this is great validation that we’re on the right track.”

 

About ePayPolicy

ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and PFCs, with secure online payment pages, automated check processing, payables reconciliation and more. ePayPolicy is built for integration with the insurance industry’s most popular systems, and 8,000+ insurance companies trust ePayPolicy and their expert, live support team to handle their payments every day. Learn more: ePayPolicy.com

About Gartner Digital Markets

Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business. For more information, visit gartner.com/en/digital-markets