ePayPolicy a 2025 Gartner Payments Leader

ePayPolicy has been recognized as a top-rated payments platform in 2025 reports from Gartner Digital Markets, receiving accolades on Capterra’s Shortlist, SoftwareAdvice’s FrontRunners, and GetApp’s Category Leaders, based on customer reviews. ePayPolicy joins other popular tools like Venmo, PayPal, Stripe and Square, as the only insurance-centric payments platform on the list

Gartner Digital Markets evaluates products using various criteria: user ratings and popularity for Capterra’s Shortlist, usability and customer satisfaction for SoftwareAdvice’s FrontRunners, and ease of use, value, functionality, customer support, and recommendation likelihood for GetApp’s Category Leaders. With a 4.9/5 user rating, ePayPolicy was also the highest customer-rated member of the list. 

Here’s what one customer had to say about the speed and savings ePayPolicy helped provide:

“This service has helped us change the receipt of a payment from the client that took at least 3 or 4 days, and sometimes a week or more, down to an immediate turn-around in some cases.” (source)

“We’re extremely honored to earn our place on the list among so many great companies,” said ePayPolicy CEO Mark Engels. “We want to make payments the easiest thing that insurance companies do, and this is great validation that we’re on the right track.”

About ePayPolicy

ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and PFCs, with secure online payment pages, automated check processing, payables reconciliation and more. ePayPolicy is built for integration with the insurance industry’s most popular systems, and 8,000+ insurance companies trust ePayPolicy and their expert, live support team to handle their payments every day. Learn more: ePayPolicy.com

About Gartner Digital Markets

Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business. For more information, visit gartner.com/en/digital-markets

New Feature: Network Payables

The High-Level:

  • Network Payables empowers thousands of insurance companies to send funds with greater ease in an industry that’s been considerably slowed down by check payments.
  • Carriers, MGAs and agencies can now send and receive commissions and vendor payments with just a few clicks across a network of verified insurance companies – one hub for all payments.
  • Custom API and pre-built management system connections seamlessly unify technology tools, reducing double work and manual statement sorting

We’re excited to announce Network Payables, another new feature designed to make payments the easiest part of insurance. This comes on the heels of their Quotes & Invoices and Finance Connect feature announcements in recent months.

Why Network Payables?

The insurance industry relies on efficient and secure money movement between carriers, agencies, MGAs, and premium finance companies. Critical payments, like commissions and premium remittances, are directly impacted by outdated and fragmented workflows.

Overreliance on paper checks means grappling with high processing costs, slow delivery times, and fraud risks. ACH payments, while faster and cheaper, introduce the burden of collecting sensitive account information, alongside the manual effort required for initiation and reconciliation.  

The result? Accounting teams waste time chasing down banking details for hundreds of payees in a process fraught with security concerns and potential for error. Executing payments often involves logging into multiple bank portals for ACH transfers or managing cumbersome check printing, signing, and mailing processes.

“How we issue payment varies by who we’re paying,” said Vickie Harmon, CFO at Bailey Special Risks, Inc. “Whenever we can do ACH, we prefer that. But sometimes our only option is a check, or various online payment portals.”

“And in that payment transit time, we often get questions about where the payment is, so we’re spending extra time on that,” added Harmon.

What’s Network Payables?

Network Payables provides a single, secure platform to manage all outgoing payments to verified industry partners. By leveraging ePayPolicy’s established network of thousands of insurance organizations, businesses can now pay the right entity quickly and confidently every time, without the burden of collecting or storing sensitive banking information. 

“We’ve spent years building a trusted payment infrastructure within insurance,” said Mark Engels, CEO of ePayPolicy. “Network Payables is a natural evolution, extending that efficiency to outbound payments within that network.”

Josh Peterson, CPO at ePayPolicy, added, “The goal is simple: pay the right insurance partner fast, every time, from one place. We handle the complexity of verification and payment execution, and crucially, we ensure the payment data flows back into the systems our clients rely on, eliminating manual reconciliation – the power is in connecting the existing ecosystem.”

Because ePayPolicy’s AR/AP tools are flexible by design, Network Payables supports various payment methods, including ACH and check. It also offers easy integration with existing management systems, automating the reconciliation process. Customers can utilize over 40 pre-built management system integrations, custom API integrations, or bulk sends with a CSV import.

“There are so many rote and menial tasks this could eliminate,” said Charles Clague, Head of Insurance Operations Accounting at Novatae Risk Group. “And then there’s the potential for less or no paper checks, which is preferred.”

Network Payables Availability

Network Payables is now available to all current ePayPolicy customers. Payees looking to join can request a free Network Account from ePayPolicy support.

ePayPolicy Recognized as GetApp Leader in 2025 for Payment Processing Software

AUSTIN, TX – June 23, 2025ePayPolicy is proud to announce recognition as a Category Leader in GetApp’s 2025 Payment Processing Software Awards. This distinction underscores ePayPolicy’s dedication to providing an impactful, reliable, and user-friendly payment experience for thousands of insurance companies, alongside companies like Square and Paypal. The award is based solely on reviews from actual customers.

The GetApp Category Leaders report helps businesses make informed decisions by highlighting top-performing products across various categories. Inclusion in this report signifies that ePayPolicy has consistently demonstrated superior performance, functionality, and customer satisfaction, as evidenced by the thousands of authentic user reviews collected across Gartner Digital Markets’ family of sites, including Capterra, Software Advice, and GetApp.

“We’re incredibly thrilled to be recognized as a Category Leader by GetApp,” said Mark Engels, CEO of ePayPolicy. “This achievement is not just an award for our team; it reflects the trust our clients place in us and the real-world value our tools deliver every day. Our mission has always been to simplify payments for the insurance industry. It means a lot that our customers are reflecting that back to us with their reviews.”

(ePayPolicy) has helped us change the receipt of a payment from the client that took at least 3 or 4 days, and sometimes a week or more, down to an immediate turn-around in some cases,” said user Jill M on a recent GetApp review. 

ePayPolicy’s platform is built solely for the insurance industry, serving carriers, MGAs, premium finance companies and agencies. What began with a mission to make online ACH and credit card payments more accessible for the industry over 10 years ago has expanded to a collection of AR/AP tools designed to make sending and receiving payments a seamless experience, across the connected insurance payments network. Recent feature announcements, such as Finance Connect and Network Payables, enhance the connectivity, speed and security of payments across that network.

“(I) just wish I had gotten started on ePayPolicy earlier. It makes AR and AP so much easier and in turn, it frees up a lot of time for getting new business!” said Victoria Y. on another GetApp review.

 

About GetApp: 

GetApp is a leading online resource for businesses exploring software solutions. It provides a comprehensive platform featuring user reviews, comparisons, and research to help organizations find, compare, and select the best software for their specific needs. GetApp’s Category Leaders reports are based on a rigorous methodology that considers factors like user ratings, popularity, and product capabilities. More on the GetApp award methodology here.

About ePayPolicy:

ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and PFCs, with secure online payment pages, automated check processing, payables reconciliation and more. 7,000+ insurance companies trust ePayPolicy and their expert, live support team to handle their payments every day. Learn more: ePayPolicy.com

Checks Are Dumb? Hear Us Out.

We know it might *sound* harsh. But, hear us out.

First, when we say checks are dumb, we mean they’re a simple, vulnerable, overused form of payment in the insurance industry. Their time should have already passed. If you Google the history of check payments, you find words like “Mesopotamia.” C’mon. 

Secondly, we don’t think people who use checks are dumb. That would be mean. Most people want to do the best and smartest thing, and they either:

  • Haven’t found a better way yet, or
  • Are afraid of change. And fear of change is universal, and understandable.

But here’s the thing – the insurance industry has to change. Check payments aren’t “just slow.” They slow everything down. They slow down producers who want to bind new business faster (time kills deals), renew existing customers quickly and delight all customers with the easiest path to payment. And they slow down accounting teams by sending them on paper chases, bank runs and back-and-forth computer monitor reconciliation matching, daring them to make a wrong keystroke and unbalance the books for that week/month/quarter/year.

Check payments don’t persist because they’re better, but because they’re familiar. It’s “the devil you know,” but the devil’s in the details:

  • Reports of check fraud have risen every year since 2021. Now, 80% of companies recently surveyed have reported instances of check fraud (source).
  • A mailed check sent from within the same zip code can still take 3-7 days to arrive. The least expensive Priority Mail option (still 1-3 days) is now $8.
  • Rapidly rising mail theft is the most common form of check fraud (source), with average reported losses starting at over $19,000 per instance.

ePayPolicy has over 7,000 agencies, carriers, MGAs and PFCs who have made the easy switch to online digital payments. Some still have to deal with checks (for now), and that’s fine. We have smart solutions for that. And we’re working with them week in/out to find ways to make payments the easiest thing they do.

Just because something works, doesn’t mean it works well. Checks are slow, unsafe and prone to loss – overrelying on them means your payments are literally costing you. And they could cost you big.

It’s ok to say it with me – checks are dumb.

ePayPolicy Earns 2025 G2 Customer Satisfaction Award

ePayPolicy has been honored with a 2025 G2 Best Software Award, specifically in the Financial Services category. This recognition highlights ePayPolicy’s commitment to delivering exceptional customer experiences and innovative payment solutions for the insurance industry.

G2 is the world’s largest software marketplace, with over 100 million buyers annually. The award is based on authentic user reviews and data, making this recognition a true reflection of customer satisfaction. ePayPolicy’s achievement underscores its dedication to simplifying payment workflows and empowering insurance professionals with seamless, secure, and efficient payment processing.

“We are incredibly proud to receive this G2 award,” said Mark Engels, CEO at ePayPolicy. “It validates our relentless focus on helping money move efficiently and securely throughout a massive insurance network. We are grateful to our users for their valuable feedback and continued support.”

Key Highlights of ePayPolicy’s Recognition:

  • ePayPolicy’s G2 public ratings specifically call out the platform’s ease of use, top-rated support, and payment processing speed.
  • New feature releases, such as Quotes & Invoices and Finance Connect, offer digitization of manual or non-integrated processes for insurance companies.
  • Many customers called out additional efficiencies unlocked by integrating ePayPolicy with their agency management system (AMS) or accounting software

“ePayPolicy saved our employees tons of time and has given us a central location for electronic payments vs multiple methods to track,” said on G2 reviewer. This time-saving, centralized experience is made possible by ePayPolicy’s platform, which offers a range of features designed to streamline payment processes for insurance carriers, agencies, brokers, and MGAs, including:

  • Online ACH and credit card payment acceptance via custom-branded payment pages
  • Consolidated payments reporting dashboard
  • Integrated premium financing at checkout, with existing PFC business partners
  • Custom API accounting integration and pre-built integrations with over 90% of the most popular industry management systems.
  • Quick and efficient email quote and invoice generation, directly linked to online payment

“This G2 award is a testament to our team’s dedication to our customers,” Engels added. “We’re continuing to enhance our platform and provide the best possible payment experience for the entire insurance industry.”

Making Financing Easy for Insureds

“There’s not a week that goes by where we don’t use it.”

That’s what Felix Moesmang, President at Capital Insurance, said when we asked him about his experience with Finance Connect

Although Capital has only been using it for a few months, Felix expressed how indispensable the tool is to him as he looks to build his new agency from the ground up in its first year of operations.

“A lot of our customers are interested in financing, but if I just send them the finance agreement in a DocuSign, they’re going to call me immediately with a lot of questions,” Moesmang said. “Finance Connect spells everything out and just makes things easier.”

For the insurance industry, the use of outside financing to help amortize large annual premium payments is nothing new. Premium Finance Companies (“PFCs”) have been working with agencies and brokers for decades to create payment flexibility and additional revenue opportunities. Finance Connect enables insurance companies to offer premium financing options – with their existing premium finance partners – at the point of online payment for their insured customers.

Capital Insurance, through their membership with Agents Alliance, has a relationship with AFCO Direct, one of the leading premium finance companies in the insurance space, and an early integration partner with Finance Connect. 

Like so many in the insurance vertical, ePayPolicy has been a trusted payment vendor of AFCO,” said Mike Pappas, COO of AFCO. “We share a similar vision of providing insurance agents with leading digital solutions to grow their business and reduce costs associated with collecting premiums while also providing flexible payment options to insureds.”

Traditional “Buy Now, Pay Later” retail checkout options have been estimated to increase conversion rates by 20-30%, as well as increasing cart value by 30-50% (source). But unlike new BNPL entrants, many PFCs have long-standing existing relationships with their partners, and need no justification for the value they bring. 

“Central to the creation of Finance Connect was our intent to preserve existing partnerships with PFCs,” added Engels. “We didn’t want to try and take business from them, or create a marketplace. We want to help both sides work together faster for the convenience of the insured.”

Once a new or renewal policy has been quoted, the financing offer and terms are presented right at the time of payment. Finance Connect uses existing integrations to streamline recurring payments and payment reminders. 

“That transparency is so, so helpful,” said Moesmang. “We like to think it’s simple, because we’re in it every day, but financing can be confusing for the insured. They’re much more comfortable to have it all spelled out in front of them.”

Finance Connect is now available for all existing ePayPolicy companies.

Key Features

  • Allows insurance companies to work with their existing PFC partners
  • Premium financing options are presented at checkout alongside pay-in-full options
  • Simplified financing enrollment and upfront terms for insureds
  • Easily generates consolidated premium finance agreements (PFAs)
  • ePayPolicy is integrated with over 90% of the most popular agency management systems, saving time and manual data entry

New Feature: Quotes and Invoices

We’re excited to announce a new feature – Quotes and Invoices!

The traditional quoting and invoicing process often involves many parties, including brokers, carriers, and premium finance companies. While many insurance organizations use agency management systems for invoice generation, others operate out of multiple disconnected technology tools. Some companies utilize generic accounting services like Quickbooks just for invoicing, or send editable Word docs and PDFs.

“Countless agencies have done what most growing companies do – add piecemeal technology as the need arises,” said Josh Peterson, CPO at ePayPolicy. “They often keep using those tools even when they know it’s causing extra work, for lack of options.”

Quotes and Invoices helps insurance companies lead insured payers from quote, to invoice, to online payment. When done efficiently, policies can bind faster, allowing agencies to spend more time on account servicing and new business development.

“We previously used the prefilled payment page,” said Luke Roe of Roe Insurance “Now, we use Quotes & Invoices, because it has the option to set due dates and track open invoices.”

We’ve enjoyed the ease of use from the client’s perspective. We send them one link, and they can choose to pay in full or finance in one place,” added David Call, founder of Ryan Everet Insurance.

Quotes and Invoices integrates with Finance Connect, allowing eligible ePayPolicy customers to offer premium financing at checkout via a connection to their existing PFC partners.

“We’re looking forward to when our premium finance partner will be integrated,” Roe added. “That will be a big game changer for us.” 

Quotes and Invoices is now available for new and existing ePayPolicy customers.

Quotes and Invoices – Key Features:

  • Receive payment and bind policies faster with a quoting tool designed for insurance
  • Generate custom quotes via an intuitive interface right from the ePayPolicy Dashboard
  • Email delivery of quotes, with direct links to a payment page for fast payment acceptance and professional delivery
  • Add financing option, when applicable, with your existing PFC partners (more info)
  • Historical and searchable database of previously sent invoices

​​Built In Honors ePayPolicy in 2025 Best Places To Work Awards

Built In today announced that ePayPolicy was honored in its 2025 Best Places To Work Awards. ePayPolicy earned a place among 100 other mid-size companies in the Austin area, for the 4th straight year.

The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S. 

“Awards like this mean so much because you can’t just apply for them. They’re earned,” said ePayPolicy CEO Mark Engels. “We’re building something special, and I’m proud of our entire organization for their contribution in making this an incredible place to work.” 

Built In determines Best Places to Work winners based on an algorithm, using company data about compensation and benefits. To reflect the benefits candidates are searching for more frequently on Built In, the program also weighs criteria like remote and flexible work opportunities, programs for DEI and other cultural offerings. 

ePayPolicy was recently recognized by Gartner Digital Markets as a top digital payments platform, joining other tools like Venmo, PayPal, Stripe and Square, as the only insurance-centric payments platform on the list

Here’s what one customer had to say about the benefits of working with ePayPolicy:

“The amount of time we save equals more than 150 hours per year. Not to mention the savings of cc fees charged by the banks and card companies of approximately 5k per year.”

“Being recognized as a Best Place to Work is a testament to these companies’ commitment to building a workplace where individuals and innovation thrive,” said Built In CEO and Founder, Maria Christopoulos Katris. “Congratulations on this well-deserved honor.” 

About BuiltIn’ Best Places to Work

Built In’s annual Best Places to Work program honors companies with the best total rewards packages across the U.S. and in the following tech hubs: Atlanta, Austin, Boston, Chicago, Colorado, Dallas, Houston, Los Angeles, Miami, New York, San Diego, San Francisco, Seattle and Washington DC. Best Places to Work is distinct because its algorithm selects tech companies that build their offerings specifically around what tech professionals value in a workplace.  

About ePayPolicy

ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and PFCs, with secure online payment pages, automated check processing, payables reconciliation and more. 7,500+ insurance companies trust ePayPolicy to handle their payments every day. Learn more: ePayPolicy.com

Gartner Recognizes ePayPolicy as 2024 Payments Category Leader

ePayPolicy has been recognized as a top-rated payments platform in 2024 reports from Gartner Digital Markets, receiving accolades on Capterra’s Shortlist, SoftwareAdvice’s FrontRunners, and GetApp’s Category Leaders, based on customer reviews. ePayPolicy joins other popular tools like Venmo, PayPal, Stripe and Square, as the only insurance-centric payments platform on the list

Gartner Digital Markets evaluates products using various criteria: user ratings and popularity for Capterra’s Shortlist, usability and customer satisfaction for SoftwareAdvice’s FrontRunners, and ease of use, value, functionality, customer support, and recommendation likelihood for GetApp’s Category Leaders. With a 4.9/5 user rating, ePayPolicy was also the highest customer-rated member of the list. 

Here’s what one customer had to say about the speed and savings ePayPolicy helped provide:

“The amount of time we save equals more than 150 hours per year. Not to mention the savings of cc fees charged by the banks and card companies of approximately 5k per year.”

“We’re extremely honored to earn our place on the list among so many great companies,” said ePayPolicy CEO Mark Engels. “We want to make payments the easiest thing that insurance companies do, and this is great validation that we’re on the right track.”

 

About ePayPolicy

ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and PFCs, with secure online payment pages, automated check processing, payables reconciliation and more. ePayPolicy is built for integration with the insurance industry’s most popular systems, and 8,000+ insurance companies trust ePayPolicy and their expert, live support team to handle their payments every day. Learn more: ePayPolicy.com

About Gartner Digital Markets

Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business. For more information, visit gartner.com/en/digital-markets

Diversifying Insurance Offerings: Securing Future Growth

In an ever-evolving landscape of risks and uncertainties, insurance companies face the pressing need to re-evaluate their value propositions to ensure long-term profitability and sustainability. As traditional models of insurance become increasingly challenged by emerging risks and changing consumer expectations, companies must adapt by expanding their coverage options and venturing into new markets. 

The Need for Diversification

Insurance companies traditionally operate within well-defined sectors such as life, health, property, and casualty insurance. However, as the world becomes more interconnected and risks become more complex, the demand for specialized coverage is on the rise. From cyber threats to climate change-related perils, there’s a growing recognition that traditional insurance products may not adequately address modern risks.

Stagnant growth in mature markets and increasing competition have also compelled insurers to explore new avenues for revenue generation. Diversification offers insurance companies the opportunity to tap into underserved markets, differentiate themselves from competitors, and mitigate concentration risk.

Expanding Coverage Options

One of the most effective strategies for diversification is expanding coverage by developing innovative insurance products tailored to specific industries, professions, or lifestyle choices. Insurers can introduce policies covering cyber liability, reputation management, or even pandemics.

When certain policies do not cover an entire claim or casualty, there is opportunity to offer customers a marketplace of complementary services at lower prices to acquire substitute products. In this way, businesses can better serve customers while obtaining a new revenue stream.

According to a recent Deloitte study, more business insurance customers are seeking greater levels of flexibility in their insurance products and policies. A significant portion express the desire to adjust coverage and premium rates periodically throughout the year, contingent upon business conditions. The traditional models of annual reviews and one-time coverage modifications are no longer considered viable.

The primary motivations behind desiring such flexibility do not revolve around cost reduction. Instead, respondents expressed a greater interest in optimizing their coverage. An example is having the ability to deactivate insurance coverage during periods of inactivity, such as with pay-as-you-go workers’ compensation policies. This approach enables adjustments to coverage when a company undergoes layoffs or experiences a seasonal downturn. 

Entering New Markets

Expanding into new geographic markets or demographic segments offer immense growth potential, driven by rising incomes, urbanization, and increasing awareness about the importance of insurance protection in emerging economies. 

Targeting underserved demographics such as millennials or gig economy workers can be lucrative, as these groups often have unique insurance needs and preferences, necessitating tailored products and distribution channels.

Insurance organizations should also look at rising trends within their markets, like electric vehicles and ride-sharing in the automotive industry, to assess opportunities for growth.These trending markets carry high avenues of expansion with possibly low competition. 

Re-evaluating Value Propositions

In the quest for diversification, insurers must re-evaluate their value propositions to align with changing customer expectations. This involves emphasizing transparency, simplicity, and customer-centricity. Transparent pricing, devoid of hidden fees or complex terms, fosters trust and enhances the perceived value of insurance products.

Furthermore, educating customers about risk mitigation strategies is paramount in today’s risk-prone environment. Insurers can leverage digital platforms, interactive tools, and personalized advice to empower customers to proactively manage risks and reduce potential losses. By positioning themselves as risk management partners rather than just providers of financial protection, insurers can deepen customer engagement and loyalty.

Challenges and Considerations

Despite the opportunities presented by diversification, insurers must navigate several challenges. Regulatory compliance, cultural differences, and operational complexities can pose hurdles when entering new markets. Moreover, developing innovative products requires substantial investment in research, technology, and talent.

Insurers must strike a balance between diversification and maintaining underwriting discipline. Overextending into unfamiliar territories or offering overly complex products can expose insurers to undue risks and erode profitability.

Implementing Diversification

Expanding coverage options, entering new markets, and re-evaluating value propositions are key strategies for meeting the evolving needs of customers and securing future growth.

By embracing innovation and transparency, as well as prioritizing customer-centricity, insurers can differentiate themselves in a crowded marketplace and build a resilient business model capable of withstanding the challenges of tomorrow. In doing so, they not only safeguard their own profitability and sustainability but also contribute to the overall resilience of the societies they serve.