FAQ: Using ePayPolicy

What credit cards do you accept?

We accept all 4 major credit cards. Visa, Mastercard, American Express and Discover.

What is the funding timeline for processed transactions?

Credit card, debit card, and ACH payments will typically take about 2 business days to settle to your bank account.

Is there a limit on the size of transactions I can accept?

Yes, upon activation your account will be given a set limit per transaction. This limit can easily be increased to accommodate larger payments.

How do I know what transactions are depositing into my account?

Batches in our dashboard represent daily deposits that are sent to your bank account. Those batches align to the penny with deposits that hit your bank account. Our system creates one batch per day that could include multiple transactions. You can see a breakdown of all of the transactions within a batch by logging into our online dashboard.

What happens with an NSF alert (non-sufficient funds) or other bounced ACH transactions?

When a bounced ACH occurs, we notify you and the payer immediately by email. ePayPolicy will debit your account for the funds.

We typically know funds are rejected after 5 or 6 business days from the transaction. This works in the same way as a paper check, where the funds may look good initially but are later pulled back.

You will still be charged the transaction fee on the original transaction. Therefore, if an NSF occurs, you’ll only be charged the transition fee associated with the payment which will vary based on payment amount.

Can I accept ACH/EFT payments in Canada?

At this time, we can only accept credit card payments in Canada.

What are the processing fees for credit card and ACH transactions?

Processing fees vary by country and/or state, contact support for more information.

How do I track my transactions?

Once you sign up there will be an email sent to you with a link to your online dashboard. From your dashboard you can track all transactions, export them, change user permissions, and check statuses of all transactions. In addition, you and your team will receive an e-receipt for each transaction. You can subscribe and unsubscribe from these notifications per user.

How do I know when a payment has been made?

The moment a payment is made, an e-receipt is sent to all parties (the payer and anyone in your organization that subscribes to the e-receipts). The payment is also reflected in the dashboard in real time.

Can I add a link to my webpage or email footer for my payment page?

Yes, you can find the PayNow buttons and the email signature buttons on our Client Toolkit page. Just pick the button you like best and send that with a link to your web designer. If you need further assistance, we’re happy to help.

To add an email signature button, hyperlink the button of your choice in your email signature setup. See instructions here for Gmail or Outlook.

Can I void or refund a transaction?

Yes, upon activation your account will be given a set limit per transaction. This limit can easily be increased to accommodate larger payments.Yes, you can void a credit card or ACH payment from your dashboard. It has to be done before 8 pm Eastern of the initial transaction. There are no charges to you or the payer for issuing a void.

You can also refund a credit card transaction between 2 and 60 days after the original transaction and can refund an ACH transaction between business 6 and 60 days. This is because ACH transactions take longer to fully settle and we want to protect you from issuing a refund until that happens. Using our dashboard, you will be able to make full and partial refunds. There are no additional fees for refunding a payment.

Learn how to reverse a payment. 

More questions about ePayPolicy?

Because we serve different company types in insurance, we field a wide range of questions. We’ve collected answers to the most common questions we receive.