Only the recipient of funds can reverse a payment.

If you are the payer needing to reverse a payment, please contact your insurance company directly.

Before Reversing: Important Details

Payments can be voided before 8pm Eastern the same day the payment is made and there are no fees for voiding a payment.

Refunds can be made after funds clear the payer’s bank account (6 business days) and up to 30 days after the date of the payment. Refunding a payment returns the gross payment amount to the payer, therefore, you will be covering the credit card or ACH/eCheck processing fee if you refund a payment. There are no additional fees for refunding a payment.

How to Void or Refund a Payment

1.Visit your dashboard (sign in)

2.Click the transaction ID to visit the details page

 

3. Use the ‘Void Payment’ or ‘Refund Payment’ button to perform the desired action.

The window to Void a payment closes after 8pm Eastern on the payment date.

Refunds can be made after the funds fully clear the payer’s account (6 business days) and up to 30 days after. Credit card payments return to your payer in one day and ACH payments return to the payer in two days.

 

4. Read the Confirmation details and Confirm

Confirming the Void or Refund will initiate the the process. All parties will then receive an e-receipt.