Only the recipient of funds can reverse a payment.

If you are the payer needing to reverse a payment, please contact your insurance company directly.

Before Reversing: Important Details

Payments can be voided before 8pm Eastern the same day the payment is made and there are no fees for voiding a payment.

You can refund a credit card transaction between days 2 and 60 after the original transaction and can refund an ACH transaction between business days 6 and 60. This is because ACH transactions take longer to fully settle and we want to protect you from issuing a refund to occur until that happens. Using our dashboard, you will be able to make full and partial refunds. There are no additional fees for refunding a payment.

How to Void or Refund a Payment

1.Visit your dashboard (sign in)

2.Click the transaction ID to visit the details page

 

3. Use the ‘Void Payment’ or ‘Refund Payment’ button to perform the desired action.

Credit card payments return to your payer in one day and ACH payments return to the payer in two days.

 

4. Read the Confirmation details and Confirm

Confirming the Void or Refund will initiate the the process. All parties will then receive an e-receipt.