We accept all 4 major credit cards. Visa, Mastercard, American Express and Discover.

Processing fees vary by country and/or state, contact support for more information.

Credit card, debit card, and ACH payments will typically take about 2-4 business days to settle to your bank account.

Once you sign up there will be an email sent to you with a link to your online dashboard. From your dashboard you can track all transactions, export them, change user permissions, and check statuses of all transactions. In addition, you and your team will receive an e-receipt for each transaction. You can subscribe and unsubscribe from these notifications per user.

Yes, upon activation your account will be given a set limit per transaction. This limit can easily be increased to accommodate larger payments.

The moment a payment is made, an e-receipt is sent to all parties (the payer and anyone in your organization that subscribes to the e-receipts). The payment is also reflected in the dashboard in real time.

Batches in our dashboard represent daily deposits that are sent to your bank account. Those batches align to the penny with deposits that hit your bank account. Our system creates one batch per day that could include multiple transactions. You can see a breakdown of all of the transactions within a batch by logging into our online dashboard.

Yes, you can find the PayNow buttons and the email signature buttons on our Client Toolkit page. Just pick the button you like best and send that with a link to your web designer. If you need further assistance, we’re happy to help.

To add an email signature button, hyperlink the button of your choice in your email signature setup. See instructions here for Gmail or Outlook.

When a bounced ACH occurs, we notify you and the payer immediately by email. ePayPolicy will debit your account for the funds.

We typically know funds are rejected after 5 or 6 business days from the transaction. This works in the same way as a paper check, where the funds may look good initially but are later pulled back.

You will still be charged the transaction fee on the original transaction. Therefore, if an NSF occurs, you’ll only be charged the transition fee associated with the payment which will vary based on payment amount.

Yes, you can void a credit card or ACH payment from your dashboard. It must be completed before 8 pm of the initial transaction. There are no charges to you or the payer for issuing a void.

You can also refund a credit card transaction between 2 days and one year after the original transaction and can refund an ACH transaction between business 6 days and one year. This is because ACH transactions take longer to fully settle and we want to protect you from issuing a refund until that happens. Using our dashboard, you will be able to make full and partial refunds. There are no additional fees for refunding a payment.

Learn how to reverse a payment. 

At this time, we can only accept credit card payments in Canada.